Letters from Santa Claus

Frequently asked

• What age should a child get their first Santa letter?

  There is no minimum age. Kids are never too young to start a magical Christmas tradition. While your little one might be too young to fully understand the meaning now, as they grow, they'll have something truly special to look back on. Imagine their excitement when they realise that Santa has been writing to them every year, building memories and keeping the magic of Christmas alive. These letters will become cherished keepsakes, marking the beginning of a beautiful tradition that grows with them.

• How long does a letter from Santa take to arrive?

  Your Santa letter is made to order, using the details you provide in the letter builder.

  Current production and dispatch timing is shown on the product page before you order. During busy Christmas periods, please allow enough time for both production and postage.

  Free letter post is untracked and best suited to lightweight letter orders. Tracked, Express and international options may be available at checkout depending on your order and delivery address. Priority production, when available, moves your order through production faster, while Express shipping speeds up the postage stage after production.

  All orders are shipped from Victoria, Australia.

• When should kids open their letter from Santa?

  Most families place their Santa letters out on Christmas Eve, ready to be opened on Christmas morning. Some letter types reference Christmas Eve or Santa flying through the night sky, which lends itself naturally to a Christmas-morning reveal.

  That said, the moment is yours to choose. The letter is yours from the day it arrives, so you can give it whenever feels right for your family’s tradition. If you spot a detail you would like changed before printing, please contact us as soon as possible after ordering.

• Can I include more than one child in a Santa letter?

  If you would like one shared letter, our Family Letter is designed for siblings and families. It includes everyone’s names and the family’s special moments together.

  If each child needs their own personal details, proud moment or magical address, Individual Santa Letters are the better choice. Our family rate is applied automatically when you add multiple Santa letters to your cart, so you can create one letter for each child if you would like.

• How do I personalise a letter from Santa?

  Personalising your Santa letter is simple. The letter builder walks you through each step, from your child’s name and envelope colour to the magical address, personal moments and final wording.

  As you go, a live preview shows how your details appear in the letter. Please read your preview carefully before adding to cart, especially names, spelling, magical address and any custom messages.

• What makes The Mailroom's Santa letters unique?

  The Mailroom Co's Santa letters are a favourite because of their traditional elegance, featuring foil accents and a custom Santa Claus monogram that exudes timeless charm. Each letter is thoughtfully crafted with tales that emphasise morals and values, steering away from toy lists to focus on the true magic of Christmas. With hints of nostalgia woven into every word, our letters are designed to become cherished heirlooms, stored in our beautiful Christmas keepsake boxes that preserve the magic for years to come.
  The combination of traditional, timeless style and meaningful messaging is what truly sets our Santa letters apart.