Each letter has been created for a different kind of Christmas moment.

Our Individual Santa Letters are best for one child and include personal details from their year. Our Family Letter is designed for siblings or families who would like one shared letter. First Christmas letters are made for babies, while toddler letters suit little ones beginning to understand the magic. Our Non-Believer Letter is for children starting to ask bigger questions about Santa.

If you would like complete control over the wording, our Write Your Own Letter lets you create a letter from Santa in your own words.

The letter builder will guide you through the available options so you can choose the one that feels right.

Personalising your Santa letter is simple. The letter builder walks you through each step, from your child’s name and envelope colour to the magical address, personal moments and final wording.

As you go, a live preview shows how your details appear in the letter. Please read your preview carefully before adding to cart, especially names, spelling, magical address and any custom messages.

Yes. Our Write Your Own Letter lets you create a letter from Santa in your own words. It is best when you have very specific wording in mind, a family joke, a tender moment, an announcement, or anything outside our guided templates.

Use the builder to draft and preview your letter as you go. Please read it carefully before ordering, especially names, dates and custom wording, as your letter is created from the details you provide.

If you would like one shared letter, our Family Letter is designed for siblings and families. It includes everyone’s names and the family’s special moments together.

If each child needs their own personal details, proud moment or magical address, Individual Santa Letters are the better choice. Our family rate is applied automatically when you add multiple Santa letters to your cart, so you can create one letter for each child if you would like.

Yes. Our family rate is applied automatically when you add multiple Santa letters to your cart, so you can create a letter for each child if you choose.

The rate scales with the number of letters: 5% on two letters, 10% on three letters, and 15% on four or more.

Absolutely not! Kids are never too young to start a magical Christmas tradition. While your little one might be too young to fully understand the meaning now, as they grow, they'll have something truly special to look back on. Imagine their excitement when they realise that Santa has been writing to them every year, building memories and keeping the magic of Christmas alive. These letters will become cherished keepsakes, marking the beginning of a beautiful tradition that grows with them.

Each Mailroom envelope features a monogrammed wax seal on the back, giving the look of a sealed envelope. The seal is placed strategically so the envelope is not actually sealed, which means you can check the letter inside before passing it to your child.

If you would like to keep the envelope in its arrival condition, we recommend leaving the flap open. Sticking the envelope down will likely tear the paper when opened later.

Most families place their Santa letters out on Christmas Eve, ready to be opened on Christmas morning. Some letter types reference Christmas Eve or Santa flying through the night sky, which lends itself naturally to a Christmas-morning reveal.

That said, the moment is yours to choose. The letter is yours from the day it arrives, so you can give it whenever feels right for your family’s tradition. If you spot a detail you would like changed before printing, please contact us as soon as possible after ordering.

There is no fixed time. Many parents give the Non-Believer Letter when their child starts asking bigger questions about Santa.

The letter is written so the moment feels like being trusted with the magic, not losing it. Your child becomes part of a quiet club of Santa Clauses, and you decide when the timing is right for your family.

Our Santa letters are designed to be kept. Store them flat, somewhere dry and away from direct sunlight, and they will last for many Christmases to come.

If you would like a dedicated keepsake home for them, our Letters from Santa Keepsake Box is made to hold a year-by-year collection.